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» » Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge

Download Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge epub

by Katharine C. Giovanni




Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today’s competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service.

Download Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge epub
ISBN: 1931109087
ISBN13: 978-1931109086
Category: Business
Subcategory: Marketing & Sales
Author: Katharine C. Giovanni
Language: English
Publisher: Newroad Publishing (August 1, 2009)
Pages: 160 pages
ePUB size: 1305 kb
FB2 size: 1518 kb
Rating: 4.7
Votes: 322
Other Formats: lrf doc azw lit

Via
Great book.
Anayanis
I did not dislike this book, but honestly, there wasn't much specific or inspiring information beyond the title of the book. I've already got the concept that thinking like a concierge means going above and beyond, and I was hoping for something more. I'm NOT a concierge, but I am in love with the idea of living a life where every moment, interaction and effort is intended to shine and offer every possible gift. The book was nice, but the title was nicer.
SadLendy
it is ok
Forcestalker
Great book. The best customer service book I have read in a while
Tane
Katharine Giovanni's Book Going Above and Beyond is a must read for anyone wishing to provide excellent customer service. Also, it should be required reading for new employees of any company or agency. I have worked for agencies who paid tens of thousands of dollars to contractors to provide workshops teaching their employees how to provide good customer service. These agencies could have saved a great amount of money by simply providing a copy of Katharine's book in the orientation packet for any new employee. Katharine covers it all in a simple, easy to read format that is as enjoyable as it is practical.

Connie Domino, Author of Law of Attraction: Develop Irresisible Attraction and The Law of Forgiveness. [...]
RuTGamer
Katharine Giovanni's book "Going Above and Beyond" should be required reading for people of all ages. It is a great reminder that it doesn't cost anything to "just be nice." It is getting back to basics, which is much needed in our society today. Thank you Katharine, for bringing "the Golden Rule" back to the forefront!
Garr
This book should be given to all adults/teenagers/ children as it teaches modern day etiquette. It was nice to find in one book, simple and easy tips for someone to use in any industry AND be successful. Katherine is a master in her field but this book is also a "how to" in everyday life. "Going Above and Beyond" should be on every coffee table in America!!!
Katharine Giovanni has done a great job of bringing this important issue to the front of my mind. I am constantly evaluating what kind of service I am receiving as a customer and I am enjoying finding hints and more ways on how to train my staff and myself on how to provide excellent customer service in our business.