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» » The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer ... and Improved Customer Serv (Big Book Series)

Download The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer ... and Improved Customer Serv (Big Book Series) epub

by Colleen Rickenbacher,Edward E. Scannell




More than 700,000 books sold in the Big Book series! Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success―taught in a fun group format

Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.

These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success.

The Big Book of People Skills Games helps you: Improve internal and external communication Promote group thinking on potential problems facing the company Build stronger relationships with coworkers and clients Teach your team about proper work procedures

This is the complete reference for enhancing interpersonal skills―both personally and professionally―from the trusted Big Book series.

Download The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer ... and Improved Customer Serv (Big Book Series) epub
ISBN: 0071745092
ISBN13: 978-0071745093
Category: Business
Subcategory: Management & Leadership
Author: Colleen Rickenbacher,Edward E. Scannell
Language: English
Publisher: McGraw-Hill Education; 1 edition (August 16, 2010)
Pages: 272 pages
ePUB size: 1119 kb
FB2 size: 1836 kb
Rating: 4.8
Votes: 941
Other Formats: lrf lit mbr docx

Xig
A waste of money and paper. Elementary games found on the internet. They're not even games and mostly "have your participants discuss in small groups and then share with the rest of the group". What a waste!!!
spacebreeze
I wanted to have some ideas and found a few within this book. Its is good to have a resource, but some of the games did leave me wondering who thought of these things.
Fato
Introvert or extrovert you will learn how to communicate with others. It's a good book for business skills and seeing a different side of that quite person in the office.
Early Waffle
Excellent!