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Download Quality Is Free epub

by Philip B. Crosby

Download Quality Is Free epub
ISBN: 0451619617
ISBN13: 978-0451619617
Category: Business
Subcategory: Management & Leadership
Author: Philip B. Crosby
Language: English
Publisher: Signet (January 2, 1980)
ePUB size: 1315 kb
FB2 size: 1570 kb
Rating: 4.8
Votes: 695
Other Formats: rtf docx azw mbr

As a quality professional, this is my favorite of Crosby's book. I have used it often and read from it repeatedly. Good stuff
REquired reading - out of date and nothing new here
Added to my Library
This was a used book with a great deal of markings in it. However, for my purposes, it is just fine.
Philip Crosby is as appropriate now as he was in 1979 when he wrote the book. It baffles me why his mindset is not a greater part current manufacturing culture in the United States. Every manager should be required to read this book, so they can understand what quality really is.
Crosby writes from detail and soul. As he describes in his intro, he sees work from the perspective of the person who will eventually have to do the job.

In todays lingo of "engaging employees" and "check list change programs", Crosby's grass roots definition and explanation of what quality can be is refreshing and motivating.
One of the best books about understanding quality. Excellent source for anyone who wants to improve the company bottom line without increasing expenses. It should be required reading for all managers.