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Download Recruiting and Retaining Call Center Employees (In Action Case Study Series) epub

by Natalie Petouhoff




Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and evaluating your call center employee programs. Use the included case studies to see best practices and manage the ROI of your call center programs.
Download Recruiting and Retaining Call Center Employees (In Action Case Study Series) epub
ISBN: 1562862944
ISBN13: 978-1562862947
Category: Business
Subcategory: Management & Leadership
Author: Natalie Petouhoff
Language: English
Publisher: Association for Talent Development (January 9, 2006)
Pages: 240 pages
ePUB size: 1617 kb
FB2 size: 1747 kb
Rating: 4.5
Votes: 603
Other Formats: lrf azw lrf mobi